Frequently asked questions to help you buy a voucher, a gift box or an item - Waldorf Astoria Versailles – Trianon Palace
Can I bring a pet?
It is possible to bring a pet to the Waldorf Astoria Versailles – Trianon Palace.
Are gift boxes sent immediately after purchase?
Yes, your gift box is sent immediately after purchase in digital format. You can also choose a gift pouch version delivered to your home, with Waldorf Astoria Versailles – Trianon Palace.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website or pick them up at the Waldorf Astoria Versailles – Trianon Palace.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can have the gift check sent directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order at Waldorf Astoria Versailles – Trianon Palace.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or to pick it up in person when finalizing your order. This option allows you to customize the delivery according to your preferences and those of the recipient, at our Waldorf Astoria Versailles – Trianon Palace establishment.
Can I buy multiple gift boxes online for different people?
You can absolutely purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes, for a unique experience at Waldorf Astoria Versailles – Trianon Palace.
How do I create a group fund and invite people?
To create a money pool and offer a gift box at Waldorf Astoria Versailles – Trianon Palace, select the dedicated option during your purchase. You can then invite participants via email or link sharing, and customize your gift box as you wish.
How can I choose the amount for a gift card?
You can freely choose the amount of your gift voucher when purchasing, depending on your budget, to offer an exceptional experience at Versailles at the Waldorf Astoria Versailles – Trianon Palace.
How can I log in to my account?
To access your account on our website, simply enter your email address and password on the login page. If you have forgotten your password, use the reset option to create a new one. Waldorf Astoria Versailles – Trianon Palace.
How can I empty my cart?
To empty your cart, go to the cart icon located at the top right of the page and click on the 'Empty Cart' button. This option allows you to restart your selection of gift boxes for precious moments at Waldorf Astoria Versailles – Trianon Palace.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time. They will all be included in your order and you can give them to your loved ones so they can enjoy exceptional moments at the Waldorf Astoria Versailles – Trianon Palace.
How do I remove a gift box from my cart?
To remove a gift box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option on our Waldorf Astoria Versailles – Trianon Palace website.
How do I purchase or give a gift box?
To offer a Waldorf Astoria Versailles – Trianon Palace gift box, select your box, add it to the cart, and customize it with a message before finalizing your order. You can choose to send it by email, pick it up in person, or have it mailed, with a validity of one year to fully enjoy the offered experience.
Can we give a gift certificate and let the recipient choose the experience?
Absolutely, our gift certificates offer the freedom to choose among our gastronomic, spa, or stay experiences. The recipient can thus enjoy an exceptional moment at their own pace, at our Waldorf Astoria Versailles – Trianon Palace establishment.
Can I modify or cancel my order?
Modifications or cancellations to your gift box order depend on the terms and conditions specified at the time of purchase. Our gift boxes are valid for one year and can be sent by email or by mail, offering flexibility for the lucky recipient to book their stay dates at the Waldorf Astoria Versailles – Trianon Palace.
Is the gift box customer service reachable by email?
You can send us an email for any questions regarding your gift box. We commit to responding within 48 business hours for personalized service at our Waldorf Astoria Versailles – Trianon Palace establishment.
Is the gift box customer service reachable by phone?
The customer service of Waldorf Astoria Versailles – Trianon Palace can be reached by phone from Monday to Friday, 9 AM to 6 PM, as well as by email and online form.
Can I check the status of my gift box online?
You can track the status of your gift box online via your personal space on our website. Log in with the credentials received at the time of purchase to access this information. Waldorf Astoria Versailles – Trianon Palace.
Is there an online chat available for questions about gift boxes?
For any questions regarding your gift boxes, an online chat is available on our website. You will find quick and personalized answers to fully enjoy your experience at the Waldorf Astoria Versailles – Trianon Palace.
Is there a dedicated customer service for gift boxes?
Waldorf Astoria Versailles – Trianon Palace offers dedicated customer service to answer all your questions about your gift box, with boxes valid for 1 year and the option to send them by email or postal mail.
Is there a dedicated FAQ for gift boxes?
Here you will find answers to your questions about using your gift box. This box is valid for a reservation at our Waldorf Astoria Versailles – Trianon Palace establishment.
Is spa access included in my gift box?
Access to the spa depends on the gift box you have received. Some boxes include services at the Spa Guerlain of our Waldorf Astoria Versailles – Trianon Palace establishment.
Does the recipient of a gift box have access to the same services as other customers?
As a gift box beneficiary, you have access to the same services as other guests at the Waldorf Astoria Versailles – Trianon Palace, subject to the establishment's conditions.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed on the box or in the accompanying booklet. You will find all the necessary information to fully enjoy your experience at the Waldorf Astoria Versailles – Trianon Palace.
Is parking included in my gift box?
Parking is not included in the Waldorf Astoria Versailles – Trianon Palace gift boxes.
Is breakfast included in my gift box?
Breakfast is not automatically included in the Waldorf Astoria Versailles – Trianon Palace gift boxes. Check the specific conditions of your box to confirm the included services.
Is special attention given to the recipient of a gift box?
Waldorf Astoria Versailles – Trianon Palace offers you a warm and personalized welcome for an exceptional experience. Gift box beneficiaries enjoy attentive service and high-end amenities, in line with the luxury standards of the Waldorf Astoria Versailles – Trianon Palace establishment.
Is a welcome drink included in my gift box?
Your gift box includes a welcome drink upon your arrival at the Waldorf Astoria Versailles – Trianon Palace.
Should we bring towels to the Spa?
The towels are provided by the Guerlain Spa at the Waldorf Astoria Versailles – Trianon Palace.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can certainly purchase multiple gift boxes for your employees and customize them according to your preferences. Our gift boxes are valid for one year and can be sent by email or by post, for a personal handover or direct delivery to the recipient. Take advantage of our varied collection to offer an exceptional experience to your colleagues at Waldorf Astoria Versailles – Trianon Palace.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes and send them directly to your clients, either in digital format or paper format. The boxes are valid for one year and can be customized according to your preferences. Take advantage of this opportunity to offer exceptional moments at our Waldorf Astoria Versailles – Trianon Palace establishment.
Do you offer preferential rates for bulk purchases?
Preferential rates are available for bulk purchases, with a customized quote based on the ordered volume at Waldorf Astoria Versailles – Trianon Palace.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer custom solutions for corporate committees with preferential rates and customization options, tailored to your specific needs at our Waldorf Astoria Versailles – Trianon Palace establishment.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, please provide your order number along with the new details. The email address associated with your gift box will be updated according to the conditions of our establishment, Waldorf Astoria Versailles – Trianon Palace.
How can I leave a review for my gift box?
To share your experience, log in to your customer account and leave a review about your gift box. The terms may vary depending on the services chosen, but this option is available to all recipients of gift boxes from Waldorf Astoria Versailles – Trianon Palace.
How can I contact the store?
For any questions regarding our gift boxes, you can consult our official website or contact us by phone during the opening hours indicated. Our gift boxes are valid for one year and can be sent by email or postal mail. Waldorf Astoria Versailles – Trianon Palace.
Is there a dress code for the gift box?
To fully enjoy your gift box, elegant attire is recommended at Waldorf Astoria Versailles – Trianon Palace.
From what age can I get a treatment?
The minimum age to enjoy a spa treatment is generally 16 years old, but it may vary depending on the chosen services. For an unforgettable moment of relaxation, discover our gift sets at Waldorf Astoria Versailles – Trianon Palace.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is required. The beneficiary can book their dates at the Waldorf Astoria Versailles – Trianon Palace establishment.
How can one access the hotel from the airport?
To reach the Waldorf Astoria Versailles – Trianon Palace from the airport, you can choose a taxi or a private car service, which are the most practical and direct options. The hotel is approximately 45 minutes from Paris-Orly Airport and 1 hour from Charles de Gaulle Airport, depending on traffic. Waldorf Astoria Versailles – Trianon Palace.
Is the establishment accessible to people with reduced mobility?
The Waldorf Astoria Versailles – Trianon Palace is a 5-star establishment that strives to welcome all its guests under the best conditions. Accessibility for people with reduced mobility is ensured by adapted infrastructures, in accordance with current standards. You will be able to fully enjoy your stay at our Waldorf Astoria Versailles – Trianon Palace hotel.
Are pets allowed in the establishment?
Seuls les chiens de petite taille sont autorisés dans le restaurant du Waldorf Astoria Versailles – Trianon Palace.
Where can I find the menus?
The menus are available on the detailed sheet of each gift box, including the 5-course Gastronomic Menu at Gordon Ramsay restaurant, as well as on the official website of the Waldorf Astoria Versailles – Trianon Palace establishment.
What are the hours of operation?
The hours of the Waldorf Astoria Versailles – Trianon Palace vary depending on the service. To find out the exact hours of the restaurant, spa, or hotel, you can check them directly on our official Waldorf Astoria Versailles – Trianon Palace website.
Is there parking available near the establishment?
The Waldorf Astoria Versailles – Trianon Palace has a private parking lot to facilitate your stay.
What are the delivery methods for gift boxes/vouchers?
The Waldorf Astoria Versailles – Trianon Palace gift boxes can be delivered by email, picked up in person, or sent by mail according to your choice. You can order now to ensure you make someone happy on time.
Is postal delivery offered?
Yes, we offer postal delivery of our gift boxes. You can choose between email delivery, in-person pickup, or postal delivery for home delivery, with a gift envelope version, at our Waldorf Astoria Versailles – Trianon Palace establishment.
In addition to gift boxes, is it possible to order or have items delivered?
Our online store offers only gift boxes for stays, gastronomic experiences, and wellness moments. For additional items, you can visit our art de vivre, wellness, and books boutique within our Waldorf Astoria Versailles – Trianon Palace establishment.
Is the gift box available in physical format?
The Waldorf Astoria Versailles – Trianon Palace gift box is available in physical format, with the option of a digital version if you prefer. You can choose to send it by email, pick it up in person, or have it mailed for home delivery.
Is the box presented in a neat packaging?
Our gift boxes are presented in a carefully crafted and elegant packaging, reflecting the refinement of our Waldorf Astoria Versailles – Trianon Palace establishment.
Is the gift box available in a digital format (e-gift box)?
You can choose a digital gift box and receive it via email for immediate redemption. Take advantage of this convenient option to offer an exceptional moment at the Waldorf Astoria Versailles – Trianon Palace.
Can the gift box be sent directly to the recipient?
You can have the gift box delivered directly to the recipient when placing your order. The delivery charges vary according to the conditions of the Waldorf Astoria Versailles – Trianon Palace establishment.
Do you deliver gift boxes internationally?
We offer international delivery of our gift boxes. Shipping costs and times vary depending on the destination, with both email and postal delivery options available. Take advantage of this opportunity to offer an exceptional moment at the Waldorf Astoria Versailles – Trianon Palace.
What are the delivery times for gift boxes by mail?
The postal delivery times for the Waldorf Astoria Versailles – Trianon Palace gift boxes are usually 2 to 3 business days. You can also choose immediate email delivery or on-site pickup for faster receipt.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. Waldorf Astoria Versailles – Trianon Palace gift boxes are valid for one year and can be sent by email or by mail.
Is express delivery available?
The express delivery of your gift box depends on the options available at the time of your order. You can choose to send it immediately by email or have it delivered to your home at the Waldorf Astoria Versailles – Trianon Palace.
How can I track my order?
To track your gift box order, log in to your account on our website. You will find all the necessary information about your purchase there. The boxes are valid for one year and can be sent by email or by mail. Waldorf Astoria Versailles – Trianon Palace
Can I receive my gift box by email or mail?
You can receive your gift box by email or by mail according to your preference. The delivery is immediate in digital format or as a gift pouch to your home. The beneficiary can then book their dates at our establishment Waldorf Astoria Versailles – Trianon Palace.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is a few business days. You can also opt for immediate email delivery or on-site pickup. Take advantage of this flexibility to offer an exceptional moment at Waldorf Astoria Versailles – Trianon Palace.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your gift box remains valid for a new reservation according to the conditions of our establishment Waldorf Astoria Versailles – Trianon Palace.
Can my gift box be extended if not used?
The extension of your gift box depends on the validity conditions indicated at the time of purchase. Waldorf Astoria Versailles – Trianon Palace gift boxes are generally valid for one year.
Can my gift box be exchanged for another service?
The exchange of your gift box for another service depends on the availability and conditions of the establishment. Our gift boxes are valid for one year, thus offering flexibility to choose the ideal time. Waldorf Astoria Versailles – Trianon Palace.
Can I cancel my reservation made with a gift box?
Cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase. Our gift boxes are valid for one year, thus offering flexibility to plan your stay at our Waldorf Astoria Versailles – Trianon Palace establishment.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the availability and reservation conditions of our Waldorf Astoria Versailles – Trianon Palace establishment.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box is determined by the reservation conditions of our establishment, Waldorf Astoria Versailles – Trianon Palace.
Is it possible to reschedule without fees with a gift box?
The date of your gift box can be postponed depending on availability and the conditions in force at the time of booking, at our Waldorf Astoria Versailles – Trianon Palace establishment.
Can I convert my gift box into a gift card?
Gift boxes cannot be converted into gift certificates. You can use them to book a stay, a gastronomic experience, or a relaxing moment at the spa in our Waldorf Astoria Versailles – Trianon Palace establishment.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Waldorf Astoria Versailles – Trianon Palace offers special gift boxes for special occasions such as Valentine's Day, Christmas, or weddings. Discover our online offers to find the perfect gift box for your special events at Waldorf Astoria Versailles – Trianon Palace.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift boxes suitable for all occasions, such as birthdays, weddings, or gatherings with friends. You can choose from our stay, gastronomy, or spa offers to give an exceptional moment. Our gift boxes are valid for one year and can be sent by email or postal mail, for a luxurious and refined experience at Waldorf Astoria Versailles – Trianon Palace.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered are official and guaranteed without intermediaries, as we collaborate directly with the Waldorf Astoria Versailles – Trianon Palace to provide you with authentic and luxurious experiences.
Are the services included in the gift boxes identical to those consumed on site?
The services offered in our gift boxes are identical to those available at the Waldorf Astoria Versailles – Trianon Palace hotel. You can offer a stay, a gastronomic experience, or a moment of relaxation at the spa, just as if you were booking directly on site.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The services offered in our gift boxes can be exchanged according to availability and the conditions of the establishment. For example, a massage can replace a facial treatment, subject to confirmation at the time of booking at the Waldorf Astoria Versailles – Trianon Palace.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible for the purchase of a gift box at Waldorf Astoria Versailles – Trianon Palace.
Is online payment secure?
Online payment on our website is fully secured to ensure the protection of your banking data. This way, you can enjoy a worry-free transaction when purchasing your gift box at our Waldorf Astoria Versailles – Trianon Palace establishment.
Is payment via group or shared payment possible?
Payment via group or shared payment is not currently offered. You can pay for your gift box by credit card, bank transfer, or PayPal when placing your order at the Waldorf Astoria Versailles – Trianon Palace.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer an exceptional experience at Waldorf Astoria Versailles – Trianon Palace, allowing you to enjoy a stay, a gourmet meal, or a relaxing moment at the spa in our iconic establishment.
Is it possible to pay in installments?
Payment in installments is possible according to the terms offered during your booking at the Waldorf Astoria Versailles – Trianon Palace.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You benefit from an immediate digital dispatch or a gift pouch version at your home to offer an exceptional moment at our Waldorf Astoria Versailles – Trianon Palace establishment.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative order for the purchase of gift boxes at Waldorf Astoria Versailles – Trianon Palace.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
At Waldorf Astoria Versailles – Trianon Palace, all your payments are secured by a certified provider compliant with PCI DSS standards.
When purchasing a gift box, do I keep the history of my orders?
Your order history is accessible in your customer account. You will find all the details of your purchases of gift boxes for the Waldorf Astoria Versailles – Trianon Palace.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
Payment for your gift box can be made by credit card, PayPal, Apple Pay, or Google Pay. Enjoy the simplicity and security of these payment methods to offer an exceptional moment at Waldorf Astoria Versailles – Trianon Palace.
Can I receive an invoice after my purchase?
You will receive an invoice via email after your purchase at Waldorf Astoria Versailles – Trianon Palace. You can also view it in your customer account.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure, and you benefit from the best rate directly from the Waldorf Astoria Versailles – Trianon Palace establishment.
Can a promotional code be used?
You can use a promotional code when purchasing a gift set. Check its validity and usage in the general terms and conditions of our establishment, Waldorf Astoria Versailles – Trianon Palace.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. All payments are secure and made directly to our establishment, Waldorf Astoria Versailles – Trianon Palace.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, according to the conditions of the Waldorf Astoria Versailles – Trianon Palace establishment.
Is it possible to add a personalized message to the gift box?
You have the option to add a personalized message to your Waldorf Astoria Versailles – Trianon Palace gift box during your order, which will then be included with the gift box.
Can we add options to your gift box offers?
The Waldorf Astoria Versailles – Trianon Palace gift boxes can be customized according to the available options. You can add a personalized card or choose the delivery method that suits you, whether by email, postal mail, or in-person pickup.
Do you offer premium packaging for gift boxes sent by mail?
You have the option to choose a premium packaging for your gift boxes sent by mail, to offer them in a neat and elegant presentation. Waldorf Astoria Versailles – Trianon Palace offers this option when you place your order online.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your Waldorf Astoria Versailles – Trianon Palace gift box with a message to mark the special occasion, such as a birthday or a wedding. The Waldorf Astoria Versailles – Trianon Palace gift boxes are valid for one year and can be sent by email or by mail.
How do I request a refund for a gift box purchased online?
To request a refund for your gift box, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase, in our establishment Waldorf Astoria Versailles – Trianon Palace.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, a duplicate can be sent to you, subject to availability at our Waldorf Astoria Versailles – Trianon Palace establishment.
Can partially used gift boxes be refunded?
Partially used gift boxes cannot be refunded. Our gift boxes are valid for one year and offer great flexibility to book a stay, a dinner, or a spa experience at the Waldorf Astoria Versailles – Trianon Palace.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is quite possible to exchange a gift box for another of equal or greater value, subject to the establishment's conditions. Gift boxes are valid for one year and can be sent by email or by post, offering optimal flexibility. Take advantage of this opportunity to offer an exceptional moment at the Waldorf Astoria Versailles – Trianon Palace.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to the purchase of a gift box, as it is a service provision. The gift box is non-exchangeable and non-refundable, in accordance with the conditions of our establishment Waldorf Astoria Versailles – Trianon Palace.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box that has already been sent depends on the purchase conditions. Waldorf Astoria Versailles – Trianon Palace gift boxes are valid for one year, thus offering flexibility for their use.
What should I do if the received box is damaged or contains an error?
If the received gift box is damaged or contains an error, a photo of the issue will be necessary for quick processing according to the conditions of the Waldorf Astoria Versailles – Trianon Palace establishment.
Can I get a refund for a gift box if I change my mind after purchase?
The Waldorf Astoria Versailles – Trianon Palace gift boxes are non-refundable once purchased, in accordance with our general terms and conditions of sale.
What happens if the recipient couldn't use the gift box before its expiration date?
The Waldorf Astoria Versailles – Trianon Palace gift box is valid for one year from the date of purchase. If the recipient does not use it within this timeframe, it can no longer be used. We recommend checking the specific terms at the time of purchase for any possible extension options.
Is a voucher issued if the gift box is not used?
If the gift box is not used, a credit may be issued according to the specific conditions of the Waldorf Astoria Versailles – Trianon Palace establishment.
How can I redeem the cashback?
To use your gift box, follow the instructions indicated on it. The beneficiary can book their dates at the Waldorf Astoria Versailles – Trianon Palace establishment.
What is the processing time for a refund after I make a request?
The refund processing times after your request depend on the purchase conditions of your gift box. The gift boxes are valid for one year from the date of purchase at our Waldorf Astoria Versailles – Trianon Palace establishment.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The Waldorf Astoria Versailles – Trianon Palace gift boxes are neither exchangeable nor refundable after purchase.
Are there any dates excluded for gift boxes?
Some dates may be excluded for reservations made with a gift box at Waldorf Astoria Versailles – Trianon Palace. To find out the available dates, check the conditions during your booking.
Is booking with a gift box subject to availability?
The reservation with a gift box at Waldorf Astoria Versailles – Trianon Palace is subject to the availability of the establishment. To fully enjoy your experience, it is advisable to book your dates as early as possible.
I've lost my password to log into my account, what can I do?
To reset your password, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password at Waldorf Astoria Versailles – Trianon Palace.
Do I need the gift box number to make a reservation with a gift box?
To book with a gift box at Waldorf Astoria Versailles – Trianon Palace, you will need the number of your gift box. This number is essential to validate your reservation.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the establishment's availability. Waldorf Astoria Versailles – Trianon Palace invites you to check the reservation conditions at the time of booking.
Can I use my gift box on holidays?
The use of your gift box at Waldorf Astoria Versailles – Trianon Palace may vary depending on the establishment's availability. We recommend checking the specific conditions for holidays when making a reservation.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the Waldorf Astoria Versailles – Trianon Palace establishment. The beneficiary can book their dates directly with the hotel to fully enjoy their experience.
Can I book online with my gift voucher?
To book with your gift box, the beneficiary can choose their dates directly with the Waldorf Astoria Versailles – Trianon Palace establishment.
Can I make a reservation by phone with my gift box?
Booking by phone with your gift box is possible according to the terms of our Waldorf Astoria Versailles – Trianon Palace establishment.
Can I make a reservation by email with my gift box?
Email booking with your gift box is possible according to the booking conditions of the Waldorf Astoria Versailles – Trianon Palace.
Is it possible to modify my gift box to a gift box of equal or lesser value?
It is possible to exchange your gift box for a box of equal or lesser value, according to the establishment's conditions. Gift boxes are valid for one year and can be sent by email or by mail. Waldorf Astoria Versailles – Trianon Palace.
Does my gift box cover the entire service?
Your gift box covers the service indicated on your exchange voucher, but any additional supplements or options are at your own expense. The boxes are valid for one year and can be used to book stays, gastronomic experiences, or spa treatments at our Waldorf Astoria Versailles – Trianon Palace establishment.
Is my gift box personalized?
Your gift box is personalized with the name of the beneficiary indicated at the time of purchase. It is valid for one year and can be used to book a stay, a dinner, or a spa experience at our Waldorf Astoria Versailles – Trianon Palace establishment.
Can my gift box be used all at once?
Your gift box can be used in one go to fully enjoy an exceptional experience at the Waldorf Astoria Versailles – Trianon Palace.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid for stays, gastronomic experiences, or wellness moments at our Waldorf Astoria Versailles – Trianon Palace establishment.
Is my gift box valid in only one establishment?
Your gift box is valid for an exceptional experience at our Waldorf Astoria Versailles – Trianon Palace establishment. You will thus be able to fully enjoy our luxury services, gastronomy, and well-being.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and subject to an additional charge. The conditions are specified at the time of booking at our Waldorf Astoria Versailles – Trianon Palace establishment.
Can someone else use my gift box?
Your gift box is personal and reserved for your exclusive use. It can only be used by you, the designated beneficiary. Fully enjoy your experience at Waldorf Astoria Versailles – Trianon Palace.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be required when using your Waldorf Astoria Versailles – Trianon Palace gift box, depending on the establishment's conditions. Please check the terms indicated on your Waldorf Astoria Versailles – Trianon Palace gift box.
Is an ID required upon arrival when using a gift box?
Upon your arrival at the Waldorf Astoria Versailles – Trianon Palace, you may be asked to present an ID to validate your reservation made with a gift box.
Do you accept pets?
The presence of pets depends on the establishment's conditions. We invite you to check directly with the Waldorf Astoria Versailles – Trianon Palace hotel.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account on our website and follow the instructions. The recipient can choose their stay dates at our Waldorf Astoria Versailles – Trianon Palace establishment.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can make your purchase as a guest, and the recipient can then book their dates at our Waldorf Astoria Versailles – Trianon Palace establishment.
Is my gift card divisible? Can I use it multiple times?
Your gift voucher can be used in several occasions, subject to availability and reservation conditions at our Waldorf Astoria Versailles – Trianon Palace establishment.
What are the check-in and check-out times?
The check-in and check-out times at Waldorf Astoria Versailles – Trianon Palace are typically set at 3 PM for check-in and 12 PM for check-out, but these may vary depending on the conditions of your reservation.
What services are included in a gift certificate?
The services included in a gift voucher depend on the chosen box set. You can enjoy a prestigious stay, a gastronomic experience, or a relaxing moment at the spa, depending on the option selected in our Waldorf Astoria Versailles – Trianon Palace establishment.
What is the difference between a gift box and a free amount voucher?
A gift box allows you to choose from predefined experiences, such as a stay or a gourmet meal, while an open amount voucher offers you the flexibility to pay for a service of your choice. All our offers are valid for one year and can be booked directly at our Waldorf Astoria Versailles – Trianon Palace establishment.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are available on our website. You will find that our gift boxes are valid for one year and can be sent by email or by mail. We invite you to consult them carefully before your purchase at Waldorf Astoria Versailles – Trianon Palace.
How do I use a gift box during booking?
To use your gift box, book directly with our establishment by mentioning your unique code. Your gift box is valid for one year and can be sent by email or by post. Enjoy this exceptional experience at Waldorf Astoria Versailles – Trianon Palace.
Can the gift box be transferred to a third party?
The Waldorf Astoria Versailles – Trianon Palace gift box can be given to another person. Simply indicate this during the order or modify the recipient directly on our website.
Can the validity of a gift box be extended or renewed?
The validity of a Waldorf Astoria Versailles – Trianon Palace gift box is one year, but it cannot be extended or renewed.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the Waldorf Astoria Versailles – Trianon Palace establishment.
What is the validity period of a gift box?
The Waldorf Astoria Versailles – Trianon Palace gift boxes are valid for 1 year from the date of purchase, thus offering flexibility to plan a stay, a gastronomic experience, or a spa session in Versailles.
Are children allowed?
Waldorf Astoria Versailles – Trianon Palace welcomes children, but it is recommended to check the specific conditions of the establishment to ensure a stay suitable for the whole family.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
The beneficiary can use their gift box for a stay, a gourmet dinner, or a spa session, according to their choice. If the amount of the gift box is not fully used, the remaining balance cannot be carried over to another service. In case of exceeding the amount, an additional payment will be required, according to the conditions in effect at the Waldorf Astoria Versailles – Trianon Palace.
Is the spa access private?
Access to the spa at Waldorf Astoria Versailles – Trianon Palace is included in some gift boxes, but it is recommended to check the specific details of the chosen offer to know the exact conditions.
What types of gift boxes do you offer?
We offer gift boxes for prestigious stays, refined gastronomic experiences, relaxing moments at the spa, as well as open-ended gift vouchers. These offers include gastronomic menus, treatments inspired by Indian traditions, and exceptional stays at the heart of Versailles. Enjoy these precious moments at our Waldorf Astoria Versailles – Trianon Palace establishment.